If you are locked out of SSH/RDP, configured a firewall incorrectly, or your server fails to boot, you can use the out-of-band VNC Console to access your server.
Accessing the VNC Console
- Log in to your Client Area and navigate to Services > My Services.
- Select your active VPS to view the product page.
- In the left sidebar menu under Virtualizor, click Enduser Panel.
- Once inside the Virtualizor dashboard, locate your server and click the VNC icon (or Launch HTML5 VNC Client).
- A new popup window will initialize your secure VNC session.
Troubleshooting VNC Connections
- Browser Popups: Ensure your browser allows popup windows for our portal domain.
- Send Ctrl+Alt+Del: If the screen appears stuck on a lock screen, use the Send Ctrl+Alt+Del button at the top of the VNC window.
- No Java Required: Modern Virtualizor VNC uses HTML5/noVNC and runs directly in any updated web browser without requiring extra plugins.
